Customer Service

SHIPPING RATES

Free shipping for orders over $150 Australia-wide. For smaller orders, we charge the exact costs that our shipping provide Sendle charges us. That means you know exactly where your money goes.

Visit their website to view a complete breakdown of Sendle’s pricing. Or simply check out the table below.

HOW FAST IS DELIVERY?

Sendle uses a road-delivery network that is efficient and speedy. Each order gets a unique delivery estimate that is shared with your customer to help them keep track too.

From our Gymea store, you can expect the following delivery times to some well known locations:

CLICK + COLLECT

You can now order online and your order will be available for pick up within 4 hours. This is a free service and there is no minimum purchase required. If you do need something urgently, please give us a call on 9542 8444 and we will aim to get it ready for you in a shorter timeframe.

Don’t forget to let us know if you would like your order beautifully gift-wrapped … again at no additional cost! Please include the child’s sex and age so we can wrap accordingly.

RETURNS POLICY

We take great pride in the brands we represent, carefully hand picking only quality items from suppliers. If for any reason you are dissatisfied with your purchase, we will assist you with an exchange or store credit in accordance with our returns policy.

Items returned for exchange or credit must be done so within 14 days of original purchase date in a resaleable condition (unused, undamaged, and unsoiled, with the tags still attached and still in original condition).